COVID-19 Customer Service and Shipping

Learn how Spiffy Socks is addressing COVID-19's impact on our members, subscription orders, and employees.

To Our Most Valued Members,

As COVID-19 continues to impact our communities we wanted to help answer any questions you may have about your tie club subscription. As always, we are passionate about—and committed to—bringing the highest quality ties to our members and we intend to keep that promise during this challenging and uncertain time.

Here at Spiffy Socks Club we care deeply about the health and well-being of our members and employees. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality subscription service and friendly customer service our members count on.

Are you still accepting sock subscription orders?

Yes, we are still accepting sock subscription orders online.

How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?

We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working hard to ensure our facilities are taking strict preventive measures to minimize any potential spread of the virus.

Will I get my sock subscription order?

Yes. The contingency plans we have in place including keeping extra products in stock ensure that our members are able to continue to receive their subscription orders in a timely manner.

Will my order be on time?

We will do our best to deliver your order on time based on the estimated delivery date. At present, our teams are working hard to ensure that all orders arrive on schedule. We will continue to follow applicable government orders based on our locations and respond swiftly to make any needed changes.

Can I cancel my order due to COVID-19?

Our cancellation policy remains the same: A subscription order or purchase order may not be canceled once it has been created.

Will the product or shipping prices change?

We are all in this together at this critical time. We will not take unfair advantage of our customers by price gouging. Our product and shipping prices will remain at the same affordable prices.

Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our FAQs as the situation evolves in order to keep our members and employees healthy.

We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.

Best regards,

The Spiffy Socks Team